Are you wondering why your internet seems slower than expected? Let's break it down into simple terms so you can understand what's going on.
What Should Your Internet Speed Be?
Imagine your internet package as a road with a speed limit. If your package says it's a 20Mbps service, that means the maximum speed you can reach is 20Mbps. It's like a speedometer in a car – it shows you the top speed you can go.
But here's the catch: this speed is for the whole house, not just one device. If you have multiple devices using the internet at the same time, it's like sharing that road with others. Everyone gets a piece of the speed, so don't expect 20Mbps per device.
Factors That Impact Your Internet Speed
-
Connection Type: If you're using Wi-Fi, your signal strength matters. Weak signals mean slower speeds. It's like trying to hear someone far away – the weaker the signal, the harder it is to understand.
-
Distance from Router: Imagine your router is a radio station. The closer you are, the clearer the signal. Walls and other obstacles weaken the signal, just like trees can block a radio signal.
-
Testing Conditions: When you test your internet speed, make sure no one else is using the internet. It's like trying to measure how fast you can run with others in your way. Also, if possible, use a LAN cable for testing. It's like using a faster track for your speed test.
Troubleshooting Steps
If you're experiencing slow internet, try these steps:
-
Test Connection: Connect your device directly to the router using a cable, or at least test from the same room if using Wi-Fi.
- Testing from your Phone: Other than making sure you are in the same room as your Wifi router, also ensure you are on Wifi and not 3G / 4G LTE etc.
-
Use Speedtest.net: Visit Speedtest.net and ensure you're testing to the same city you're in.
- Screenshot: If you can please take a screenshot to share with us if needed.
-
Check Latency: You can check your latency using Speedtest.net or by running a ping test to 1.1.1.1, 9.9.9.9, or 8.8.8.8. High latency could indicate an issue.
Contact Us for Help
If you have high latency to the above IP addresses, or if you have low speeds and latency when testing to Speedtest.net, please let us know what you have tested to and what your results are. We can check if there's a problem with your service or help troubleshoot issues within your home.
Remember, understanding internet speed is like driving a car – knowing the limits helps you navigate better. If you're still having trouble, don't hesitate to reach out to your internet provider for help.
