At Rapidnet, our hosting services are designed to ensure maximum availability and reliability. Here's what you need to know about service availability, maintenance, and notifications.
High Availability Infrastructure
Our hosting services are hosted in state-of-the-art Data Centre's with multiple connectivity routes and redundant power. Servers peer directly at NAP Africa, ensuring robust connectivity and minimising the risk of outages related to fibre breaks or cable theft.
Maintenance and Upgrades
To maintain optimal performance, we conduct occasional maintenance on our servers. These maintenance windows typically last a few minutes and occur a few times a year when servers may require a reboot. We notify our hosting clients via email at least 48 hours before the scheduled maintenance to minimise any inconvenience. Additionally, all maintenance and outages will be listed on the Network Status Page for your reference.
Hardware Failure and Redundancy
While rare, hardware failures may occur, leading to outages or performance issues. However, our hosting services utilise virtual servers that are capable of seamlessly migrating from one physical hardware to another, minimising downtime. This redundancy ensures that your services remain available even in the event of hardware failure.
Notification Process
- Scheduled Maintenance: We notify hosting clients via email at least 48 hours before scheduled maintenance. Additionally, all maintenance and outages will be listed on the Network Status Page.
- Unforeseen Outages: In the rare event of an unforeseen outage, we notify hosting clients via SMS to provide timely updates and ensure transparency.
Keeping You Informed
We understand the importance of keeping you informed about the status of your hosting services. Our proactive approach to notifications ensures that you're aware of any upcoming maintenance or issues that may affect your services. Remember to keep your contact details up to date on My Rapidnet to ensure we can reach you via email or SMS.
With our high availability infrastructure, proactive maintenance approach, and transparent communication, Rapidnet is committed to providing reliable and uninterrupted hosting services. We prioritise the availability of your services and strive to keep you informed every step of the way.
