Understanding Recurring Billing with Payfast Print

Once you’ve enabled recurring billing with Payfast for your monthly services, we want to ensure you’re informed about what happens during each billing cycle. Recurring payments can be applied to a variety of services, including Broadband, Voice over IP, and web hosting. Additionally, any due invoice can be automatically paid via recurring billing once it has been set up.

How Recurring Billing Works

1. Payment Reminders
   For services billed on a monthly basis, you will receive payment reminders 7 days and 3 days before your payment is due. You don't have to do anything at this point, it is just a reminder.

2. Automatic Billing
   On the due date, the saved debit or credit card linked to your account will be automatically billed for the amount due. If the payment is successful, you will receive a "Payment Successful" email confirming that your payment has been processed. At this point, no further action is required on your part.

3. Payment Failure Notification
   In the event that the payment fails you will receive a "Payment Failed" notification. If this occurs, you will need to log in to your account and manually pay the due amount to avoid any interruption in your services. If payment does fail it may be due to reasons such as card rejection, limits, or insufficient funds etc. We have no control over this and you may need to take it up with your bank.

Key Points to Remember

• Recurring billing is a convenient way to ensure that your monthly services, such as Broadband, Voice over IP, and web hosting, are always paid on time.
• You’ll receive multiple reminders before any payment is processed, giving you ample time to ensure your payment method is ready.
• If a payment fails, prompt action is required to avoid service interruptions.
• If payment is not made your service will be suspended. If your service does get suspended you can simply login, and pay the outstanding invoice and your service will be automatically reinstated as long as payment is done before the service is terminated. If a service is terminated you will need to re-order the service, depending on the service Termination can lead to loss of data, i.e. web hosting content, domains, virtual server content etc.

Need Assistance?

If you have any questions or need help with your recurring billing setup you can follow this guide or please feel free to contact our sales team. We’re here to help!