At Rapidnet, our Voice over Internet Protocol (VoIP) services are designed for reliability and clarity. Here's what you need to know about service availability, maintenance, and notifications.
High-Quality VoIP Infrastructure
Our VoIP services are powered by a robust infrastructure designed for clear and uninterrupted communication. We utilise advanced technologies to ensure high-quality voice calls with minimal latency and jitter.
Maintenance and Upgrades
To maintain optimal performance, we occasionally conduct maintenance on our VoIP platform. These maintenance activities are scheduled to minimise disruption and typically last only a few minutes. We notify our VoIP clients via email at least 48 hours before scheduled maintenance to keep you informed. Additionally, any maintenance or outages will be listed on the Network Status Page for your reference.
Redundancy and Reliability
Our VoIP platform is built with redundancy to ensure continuous service availability. In the rare event of a hardware failure or outage, our redundant systems automatically take over, minimising downtime and ensuring uninterrupted communication.
Notification Process
- Scheduled Maintenance: We notify VoIP clients via email at least 48 hours before scheduled maintenance. Any maintenance or outages will also be listed on the Network Status Page.
- Unforeseen Outages: In the unlikely event of an unforeseen outage, we notify VoIP clients via SMS to provide timely updates and maintain transparency.
Keeping You Informed
We understand the importance of keeping you informed about the status of your VoIP services. Our proactive approach to notifications ensures that you're aware of any upcoming maintenance or issues that may affect your communication. Please keep your details up to date in My Rapidnet as this will help us to notify you of any maintenance or outages that may impact you.
Conclusion
With our commitment to reliability, redundancy, and transparent communication, Rapidnet provides VoIP services that you can trust. We prioritize the availability of your communication channels and strive to keep you informed every step of the way.
